Refund Policy

We want Card Advisor purchases to be straightforward and fair. This policy explains when cash refunds or returned credits may be available.

Unused credit purchases

You may request a refund within 14 calendar days of purchasing a credit package if none of the credits from that package have been used. The entire package must remain unused; we do not ordinarily provide partial cash refunds after credits from a package have been spent.

Requests we cannot answer

If Only Greats determines that a submitted question is outside our experience or cannot be answered responsibly, we may close the request and return the credits charged for it. Returned service credits are added back to your Card Advisor balance and are not automatically converted into cash.

Completed advice

Because Card Advisor provides a personalized digital service, credits used for a completed answer are generally not refundable merely because card values change, a grading result differs, or you decide not to follow the opinion. If an answer materially fails to address the submitted question, contact us within seven days so we can review it and, when appropriate, clarify the answer or restore the credits.

Billing problems

Contact us promptly about duplicate charges, incorrect amounts, unauthorized transactions, or technical errors. Verified billing errors will be corrected, and refunds required by law or payment-provider rules will be honored. Promotional and complimentary credits have no cash value and are not refundable.

How to request a refund

Email hello@onlygreats.com from the address associated with your Card Advisor account. Include the purchase date, amount, and a short explanation; do not send payment-card numbers. Approved cash refunds are returned to the original payment method, and your bank may take additional business days to post them.

This policy does not limit any non-waivable rights available under applicable law.